FAQ

How long does it take for my items to ship?
PLEASE REFER TO THE SHIPPING TIME ESTIMATES IN THE DESCRIPTION OF THE ITEM YOU ORDERED. Orders take 3-5 business days to ship depending on the item you ordered. This time does not include the day you order, weekends, holidays, or actual transit times. If your order was placed on the weekend, the shipping time estimate days DO NOT start until the next closest business day. Since I am the only one on my team, I need that time to make sure that orders are made to standard and are correct. Once the package leaves my house, I CANNOT control how long the shipping services take.

My package says it has arrived but it is not here, what do I do?
You will have to contact USPS and speak to the Post Master or your Mail Carrier. I CANNOT do anything about a package that can't be found BUT 9/10 times when this happens, someone from your house has already taken the package inside your house, the mail carrier placed it in a weird spot so it's safe, or it may have been accidentally dropped in a neighbors box. Please check those three options before contacting USPS.

My shipping information was incorrect and the package was sent back to you, how do I get it reshipped to the correct address?
Any shipping issues or return to sender packages based on customer shipping input errors will be reshipped at the customer’s expense. If you notice there is an error on your shipping address notify me immediately, and I can correct it. After it has shipped you will be required to have it reshipped at your expense and the order CANNOT be canceled.

How do I know if my package was shipped?
Use the tracking number in the shipping confirmation email that was sent to you via email. You may need to check your junk or spam mail.

My tracking number shows that it hasn't moved or been updated, how come?
If you check your tracking number and it shows that it hasn't moved or doesn't have a delivery date that is because the label has been purchased and it is either here with me waiting to be made and packaged or it hasn't been scanned at the post office. 

It's been over the estimated shipping time and my package still doesn't show that it has moved, been scanned, or still has not arrived what do I do?
You will need to contact USPS for more information. I CANNOT get any more information than you can with your tracking number. USPS is the only person that can give you more in-depth updated information. Once it leaves my possession, I have not control over what happens. PLEASE NOTE: During the holiday season some packages NEVER get scanned, or take longer than expected. This is nothing I can control.

I want to cancel my order, can I do that?
Changes or cancellations to your order CANNOT be made once the order is placed. Many of the items are custom made and CANNOT be sold to another customer.

I have a discount code and forgot to use it during check out, can you add it for me?
Once you check out I CANNOT add the discount code. 

What is your return policy? Custom or personalized items are not eligible for returns.